Cruse Bereavement Care

• Is the largest bereavement charity in the UK
• Offers free information, advice, support and counselling to anyone bereaved by death
• Provides personal, face-to-face support through local Branches across England, Wales and Northern Ireland
• Provides a telephone helpline and e-mail service for adults and young people
• Raises awareness of the needs of bereaved people and lobbies Government departments and other organisations on their behalf
• Offers publications and training to organisations and individuals caring for bereaved people

Ringing the Cruse helpline means being able to talk in confidence and at your own pace to someone who is trained to provide practical information and emotional support to people after a death.

The Cruse national helpline number is 0870 167 1677

The helpline is open Monday to Friday between 9.30am and 5pm.

Website address WWW.CRUSEBEREAVEMENTCARE.ORG.UK
Email: helpline@crusebereavementcare.org.uk

The Cruse Children's national helpline number is 0808 808 1677

The helpline is open Monday to Friday between 9.30am and 5pm.

Website address WWW.RD4U.ORG.UK
Email: helpline@crusebereavementcare.org.uk

The Marches Branch helpline number is 01432 359469

Our helpline is manned as much as possible, but sometimes the human voice is replaced by an answerphone and messages are responded to as soon as possible.

WHAT THE MARCHES BRANCH OFFERS

We offer one to one support and counselling to bereaved people in Herefordshire. As a very rural branch, we have heavy travelling costs as most of our volunteers see their clients in their own homes. We are now able to use Quay House (see address below) for counselling sessions if this is more convenient.

HEREFORD BEREAVEMENT SERVICES

QUAY HOUSE, 3 QUAY STREET , HEREFORD HR1 2NH

Email: HBS@cruse-marches.freeserve.co.uk
Staffed office hours – Monday 9:30am – 4:00pm & Thursday 9:30am – 4:00pm
Tel/Fax: 01432 360340 (answerphone outside hours)

Service Co-ordinator

The Service Co-ordinator is based at Quay House and acts as a single point of reference for all bereavement professional and volunteer services in Herefordshire, answering queries regarding bereavement support and working towards raising awareness of bereavement issues in general. A directory has been assembled for use by professionals and the public, which will be updated annually, containing contact numbers of local and national bereavement support services. Training/talks and an annual Bereavement Services event which includes training workshops, discussion groups and networking opportunities have been held. Training can also be arranged to suit requirements as requested by professionals or volunteers whose work touches bereavement or for any organisation wanting training in this field.

Cruse Publications

Further details of these and other publications are available from Cruse House - 020 8939 9530.

• Cruse News is for all workers and members of Cruse. It aims to keep everyone up to date with events, policy and concerns. It is sent out to all volunteers and bereaved people who have subscribed. It has a Volunteer Supplement containing policy news.
  

Service Description:

	One-to-one Counselling
	Understanding Bereavement Courses
	Bereavement Counselling Skills Training

Referrals:
You can refer yourself by phone or ask a friend or carer to refer you.