During normal working hours (9am - 5pm Mon to Fri)

Outside normal working hours

24 hour helplines

Community Mental Health Teams (CMHT)
CMHTs operate during office hours only. However if you already use their services, you can agree in advance what practical steps you want to be taken in the event of you being incapacitated by a mental health crisis. This may include the offer of a hospital admission over a weekend or, once agreed with the team, those steps can be included in your Careplan.
If you are already receiving a service from the CMHT and need help during office hours phone up your Care Co-ordinator.

Department of Mental Health for Older People

GPs

All Surgeries apart from Kington, Kingsland, Weobley and Staunton on Wye

If you need to contact a GP outside of normal surgery hours - between 6pm and 8am the next morning, Monday to Friday or between 12 noon Saturday through to 8am Monday - phone 0845 6008182.

Your call will be answered in the first instance by someone employed by a company called Primecare who are working with all GPs other than those at the practices above to provide an "out of hours" service.

You may be asked be asked to travel to a community hospital or primary care centre to see a doctor, if you are fit to do so or the doctor may decide to visit you at home.

Kington, Kingsland, Weobley and Staunton on Wye Surgeries

Phone your regular surgery number and follow ansaphone instructions.

Jenny Lind Ward - Tel: 01432 365045
Mortimer Ward - Tel: 01432 364046
Cantilupe Ward - Tel: 01432 364047

Social Services Emergency Duty Team (EDT)
EDT operates during all out-of-office hours and provides an emergency response to all client groups.
It is able to offer advice over the telephone and responds to requests for assessments under the Mental Health Act (assessments for compulsory hospital admission). It is not resourced to respond to any other mental health call-out requests.
Tel 01905 358116

Forensic Arrest Community Team (FACT)
If your mental health crisis leads you to be arrested by the Police, FACT operates between 8.00am and 8.00pm Mon-Frid. You can refer either yourself or someone you are concerned about who is in police custody.
Tel 01432 265123
or 01432 346758
FACT also makes itself available on call to the Police only between 8.00a.m.-11.00a.m. over weekends and bank holidays. So you can ask the Police to contact them during these times.

Samaritans
44a Berrington Street,
Hereford
HR4 0BJ
01432 269000
As well as offering a helpline to people in crisis, Hereford Samaritans welcomes
callers to drop in at its offices in Berrington St every day of the year 8am - 10pm
Samaritans National Website

Samaritans Helplines
The Samaritans confidential listening service is available to the people who are suicidal, lonely or in crisis 24 hours a day 365 days a year.
Contact the Hereford Branch on 01432 269000
Alternatively, phone the national contact line 0345 909090 which will connect enquirers to another Samaritans centre if all the lines at the Hereford centre are busy. Calls to this number are charged at local rate.

The Samaritans are also the out-of-office hours contact number for Hereford Women's Aid who may be able to offer crisis accomodation to women fleeing domestic violence.
Samaritans National Website

Calm Freephone: 0800 585858
Telephone helpline for young men who are depressed or suicidal. Open every day, 5 pm to 3 am

Domestic Violence Helpline
Tel: 0800 783 1359

Saneline 08457 67 8000 (all calls charged at local rate).
Volunteers provide emotional support and information on mental health issues from 2pm - midnight every day.
This is run by the national organisation SANE.
Sane National Website

Shelterline 0800 800 4444
Need Housing Advice ?
Homeless?
Landlord trying to get you out?
Behind on the mortgage?
Whatever your housing problem, Shelter can help.

Shelterline is Britain's first 24 hour, free, national housing helpline. It provides advice to anyone with a housing problem.
Advisers will tell you your rights, explain your options and help you to take action. If appropriate you may also be asked to contact your local Shelter housing aid centre.
Shelter National Website

Childline 0800 1111

ChildLine is the free, confidential, 24-hour telephone helpline for children and young people in trouble or danger. Problems shared with Childline include physical or sexual abuse, family problems, bullying, substance abuse, running away, bereavement, divorcing parents, pregnancy, worries about sex and problems with friends or at school.
Childline National Website